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When travel is impractical we offer a unique services that lets our client receive key services using breakthrough technology and wearable devices.
Imagine having an open line to some of the best experts in OTR tires in the world, available to work through projects, check in on progress and coach on-site teams through complex challenges. With KLINGE consultants and Hindsite that day is today, the age of virtual support has come to mining tire shops around the world.
Using Realwear wearable technology and Hindsite software our clients can schedule calls, work on projects and take our consultants into the field to observe and advise on operations live. Virtual Tire Advisors are the backup to your on-site teams, checking in regularly but able to be activated for extended periods when required to complete various tasks, 100% remote with no travel or accommodation to organise.
Where tire shop supervisor responsibilities are focused into urgent and important day-to-day tasks like supervision of service, people management and interdepartmental comms. A Virtual Tire Advisor can work away periodically checking in with on-site teams on progress on a variety of tasks. Great for bolstering and supporting in-house teams to solve complex problems or cover for absent or leave of key people. The scope should be determined by the client challenges, site size, budget and KPIs but there are many soft skills and tasks that require focus and time to complete that fall by the wayside of the people on-site every day.
Responsibilities: Coaching and support of on-site tire superintendent/manager, incident investigations, SOP or documentation creation/review, reporting, data analysis, TMS management, TPMS advisement, recruitment support and service provider contracts/KPIs advice.
Exclusions: OTR Tire or Rim procurement negotiations, day-to-day management of OTR tire service operations.
The tire management system is a critical part of any mine, if left unchecked or neglected it can lead to loss of production potential, lack of tire service accountability not to mention the inability to predict maintenance. This can happen when service providers are replaced or when key team members take leave and there is no succession. Bureau Service can assist in these cases. KLINGE take on the role of data analysis and entry for a mine remotely. Managing this via our ticketing system for transparency. While we do not recommend outsourcing data entry of Tire% Management Systems permanently, temporary support is necessary.
Prerequisites: Commercial Tire Management System
“7 days of intense learning provided by the company’s team KLINGE, performing a fantastic job of auditing BMSA Tire Maintenance. Very happy to be part of this survey and very motivated to do things differently and improve our processes more and more. ”
“KLINGE is a supportive and ethical partner… Their technician’s attitude towards tire safety and service quality of work, especially for underground tire works, is exceptional.”
“120% KLINGE should be the way to go! Some others try to do the same but they’re not as good as KLINGE (by far), especially the lead trainer, Roy. Nor do they have the same passion that is transferred to the student.”
“In my opinion, the training I received when I worked for KLINGE would have to be the best in Australia, and I still change OTR and cleaning components as I did in my training.”
“Great class delivered by great people. Roy, the lead trainer at KLINGE, is the best trainer in the business!”
“Got to oversee and be with an amazing group of guys last week at KLINGE for TIA level 200 training. I personally took the class 14 years ago and it was a game changer in my career…”
“I have to say Klinge provides the most experienced and professional training available! It is a great investment for your company as well as the trainee.”
“KLINGE trainers and consultants always give unbiased technical support and have a sound employee skills strategy. The KLINGE representatives are polite, informative, well-groomed and always assist and contribute positively.”
Mines that require frequent support can inject expertise and on-site using Hindsite and TireARM. Clients %utilize% a connected headset on site and the KLINGE consultant connects on-demand or scheduled. Know-how when you need it not when there are flights available. We deliver services leveraging Hindsite which enables:
During COVID-19 most mines didn’t stop and our clients still needed to keep their tire service teams safe. So KLINGE partnered with Hindsite to virtually attend sites that we couldn’t travel to. Remote presence technology and experience coming to the rescue. A world first.
We like to share our learnings. Have a look at our case studies that detail how we helped clients using our passion, technology and experience.
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